Skip to main content
Case

DigiHandig: a safe place to practise with your smartphone

The Challenge
For many people the smartphone is the door to their bank, their doctor and their grandchildren. But learning on the real thing is scary: one wrong tap and something goes wrong. How do you let first-time users practise without any risk?
DigiHandig: a safe place to practise with your smartphone
Introducing DigiHandig

DigiHandig started in 2020 at New Future Lab in Delft, the building we share with our creative partner, launched with the Dutch Ministry of the Interior (BZK) and built together with Game Tailors. Future Ready helped build it from the ground up and made its website, accessibility first, so the people it is for can actually use it. DigiHandig is a free app with a practice environment: replica apps where people can try sending a photo, planning a route or banking online, and nothing can go wrong. There's no account, so nothing personal is stored. Short lessons and quizzes keep it light, and every step can be repeated as often as needed.

Smiling instructor teaching older adults a safe internet use course in a computer lab with a Dutch presentation on the screen.Smiling older man in glasses and a red jacket sits at a table indoors, gesturing with his hand toward the camera.
1. Practise on replicas, not the real thing

1. Practise on replicas, not the real thing

Every lesson runs in replica apps. Users can tap anything and make mistakes without consequences, so they dare to try.

2. No account, no password

2. No account, no password

Installing is the first hurdle, so DigiHandig asks for nothing: no username, no password, no personal data. Everything stays anonymous.

3. Their own pace, as often as needed

3. Their own pace, as often as needed

Short lessons, lots of repetition, quizzes. Users learn not just which button to press but how apps work and what the risks are, which makes it stick.

4. Built for the people who help

4. Built for the people who help

Libraries and community centres use the Helpers portal to create groups, set lessons and follow progress, with lesson plans, DigiGames and bingo for group sessions.

Digital inclusion happens in the neighbourhood

An app alone doesn't close the gap. DigiHandig works with the DigiHulplijn, the Informatiepunt Digitale Overheid, libraries, community centres and care organisations, so people find help close to home. New modules can be set up within weeks when a new need comes up.

Woman in a library holds up a smartphone app, beside text bubbles listing libraries, community centres, DigiHulplijn, Netherlands and Belgium.
Kees
I can work at my own pace and learn about apps easily. This way of learning has really caught on in our housing complex. People keep asking me about it.
Kees
KeesApp user